Handling Difficult Patients & Negative Reviews
* Objective
* Key Learning
* Core Concepts
* Practice Task
WHITE BEARD BY DR VIJAY
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Dr. VIJAY OPD Counciling training
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Counseling Training Modules
1. Introduction to Counseling
2. Understand the Patient's Psychology- win their heart
3. How to have an Effective Conversation from Communication to Meaningful Conversation
4. Treatment Explanation Techniques-Science + Emotions
5. Explaining the Cost of Treatment and Understanding EMI-an art and Science
6. Objection Handling Mastery
7. Cross -Selling & Upselling
8. CRM and Daily System
9. Live Roleplay & Feedback Practice
10. Final Assessment & Certification Counselor
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Counseling Bonus Modules
1. Emotional Intelligence
2. Video Consultation Mastery
3. Sales Psychology & NLP Techniques
4. Handling Difficult Patients & Negative Reviews
5. Product Knowledge Mastery
6. Follow-up Mastery
7. Referral & Review Mastery
8. Clinic Branding Communication
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